Shipping policy

Shipping Policy

Order processing
Orders may be fulfilled by third-party suppliers. Processing begins after payment is accepted. Cancellation requests are not guaranteed once processing has begun.

Shipping charges
Available shipping methods and charges are shown at checkout before payment. A product-page statement does not override the shipping charge displayed at checkout.

Delivery estimates
Any delivery date or transit time displayed at checkout, in an order confirmation, or in tracking information is an estimate unless expressly stated otherwise. Delivery timing may vary by destination, carrier, customs processing, product availability, and supplier location.

If UB Crown cannot ship within a promised timeframe—or within 30 days when no shipping timeframe was provided—we will send a delay notice and offer the options required by applicable law, which may include consenting to the delay or cancelling for a prompt refund.

Tracking and split shipments
Tracking information will be provided when available. Items in the same order may arrive separately and may originate from different fulfillment locations.

Address accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact growth@ubcrown.com promptly if a correction is needed. We cannot guarantee changes after processing begins. This does not limit remedies required by law for goods that are not delivered as agreed.

Lost, damaged, or incorrect orders
Contact growth@ubcrown.com with your order number and reasonable supporting information. UB Crown will provide the remedy required by applicable law for a verified lost, damaged, defective, or incorrect shipment.

International charges
Where applicable, customs duties, import taxes, or brokerage charges not collected at checkout may be the customer's responsibility, except where applicable law requires otherwise.

Questions
Contact growth@ubcrown.com with shipping questions. Nothing in this policy limits any non-waivable right under applicable law.